Walmart Academy Application

Academy App Mockup

My Role

As Product Owner for the Walmart Academy Application, I defined the vision by collaborating closely across cross-functional teams to strategize, enhance and build successful feature initiatives. Aligning closely with developers, UX designers, leadership and stakeholders, I identified business objectives, developed product roadmaps, strategic gaps, prioritized feature backlogs, while maintaining the conceptual and technical integrity of the end product.

Walmart Academy Logo

Project Goals

  • On-the-Spot Training while on the store floor, rather than sequestered in the backroom.
  • Decrease Overall Training Time by personalizing relevant content and decreasing search time.
  • Merge and integrate complimentary external applications and systems into a Single Cohesive Learning Experience.
  • Tie training into the Interoperable Learning Record.

Audience

Current Users: Store Associates, Academy Trainer Associates, & Managers/Leadership

Future Users: Supply Chain Associates, Corporate Associates & Operation Facilitators

Devices

TC70 & TC72 Store Devices, iPad, Computer, & Personal Mobile Devices

Original Application

The original application had several factors that inhibited maximum success. From low engagement, to non-responsive designs, to buried relevant content.

UX Research

Shaped the end product by gathering user feedback through usability testing, contextual interviews, and analyzing user analytics.

Implemented a structured UX Research process to systematically conduct usability testing through interactive Sketch prototypes. By utilizing the same methods and procedures, we could measure and compare usability SUS scores to each iteration, knowing exactly what caused success and which fell short.

To promote strong user advocacy, conducted UX Workshops with leadership and stakeholders to discover user pain points, develop emotional maps, define user stories and prioritize features.

Strategy

Discovered and identified new features and enhancements through user testing and feedback, stakeholder initiatives and leadership priorities. Ensured that all ideas were heard and considered! If there was any conflict in priority or lack of resources, I would present any issues during my weekly stakeholder meetings. These conversations became paramount in assuring full transparency in timelines, goals and priorities.