Walmart Academy Application

Academy App Mockup

My Role

As Product Owner for the Walmart Academy Application, I defined the vision by collaborating closely across cross-functional teams to strategize, enhance and build successful feature initiatives. Aligning closely with developers, UX designers, leadership and stakeholders, I identified business objectives, developed product roadmaps, strategic gaps, prioritized feature backlogs, while maintaining the conceptual and technical integrity of the end product.

Walmart Academy Logo

Project Goals

  • On-the-Spot Training while on the store floor, rather than sequestered in the backroom.
  • Decrease Overall Training Time by personalizing relevant content and decreasing search time.
  • Merge and integrate complimentary external applications and systems into a Single Cohesive Learning Experience.
  • Tie training into the Interoperable Learning Record.

Audience

Current Users: Store Associates, Academy Trainer Associates, & Managers/Leadership

Future Users: Supply Chain Associates, Corporate Associates & Operation Facilitators

Devices

TC70 & TC72 Store Devices, iPad, Computer, & Personal Mobile Devices

Original Application

The original application had several factors that inhibited maximum success. From low engagement, to non-responsive designs, to buried relevant content.

UX Research

Shaped the end product by gathering user feedback through usability testing, contextual interviews, and analyzing user analytics.

Implemented a structured UX Research process to systematically conduct usability testing through interactive Sketch prototypes. By utilizing the same methods and procedures, we could measure and compare usability SUS scores to each iteration, knowing exactly what caused success and which fell short.

To promote strong user advocacy, conducted UX Workshops with leadership and stakeholders to discover user pain points, develop emotional maps, define user stories and prioritize features.

Strategy

Discovered and identified new features and enhancements through user testing and feedback, stakeholder initiatives and leadership priorities. Ensured that all ideas were heard and considered! If there was any conflict in priority or lack of resources, I would present any issues during my weekly stakeholder meetings. These conversations became paramount in assuring full transparency in timelines, goals and priorities.

Features & Solutions

Personalization

Problem: Previous incarnations of the site presented all store training content through several layers of headings and sections. Finding the relevant content to train store associates was arduous and misleading. All training content was presented at the same hierarchy, with no discernation towards the associate’s assigned department nor matching user’s language.

Home - Required Training

Personalized Dashboard

Utilizing an associate’s employee data and job code, we can target personalized content on their dashboard. For example, if an associate is in the Bakery department, the first content visible would be bakery content.

Recommended Content

Working closely with the analytics team, we identified different types of recommended content. For example, “Popular in your department” or “Trending Topics”

Increase Engagement

Problem: Users tended to interact with the site only for specific questions or if they were instructed by leadership. To draw users intrinsically, we set up several features that added value to the associates.

Knowledge Check

Recommended Next Steps

After completing a knowledge check, present the user with other relevant training to complete. If they complete a cake icing knowledge check, show 5 more relevant trainings such as cake decorating.

Teach - Top 5

Top 5 Training

Previously managers and trainers were inundated with all training content, with no priority. To help provide a “syllabus” we worked with the content team to target top 5 training for each store department. They now knew which training was more important – and could be cycled out in cases of emergencies or priority shifts.